Terms and Conditions

BOOKING and CANCELLATION POLICY

  • Bookings may be confirmed with Darwin Wildlife Tours online, by phone or email.
  • Darwin Wildlife Tours accept payment via secure online eft, direct deposit (bank transfer) prior to your tour.
  • Notice of cancellation must be made directly to Darwin Wildlife Tours.
  • All sales are final and incur 100% cancellation penalties.
  • In the rare event that weather, road or other conditions necessitate a change to the itinerary or the cancelling of a tour, regrettably no refund will be given.

All cancellations must be in writing. Please note that all cancellations will incur an administration fee. Please see our terms and conditions for details prior to booking.

Operator’s Cancellation Policy:

  • All sales are final and incur 100% cancellation penalties.
  • Transfer of travel date if possible can be made upon application.
  • Transfer of passenger ticket must be made upon application.

Additional Information

We reserve the right to alter any itinerary as required due to road and weather conditions and passenger safety.

We cannot be held responsible for any loss of property or injury due to circumstances beyond our control.

There is no guarantee of animal sightings as we are dealing with wild native animals in their own environment.

A comprehensive Travel Insurance Policy is strongly advised to cover these situations. Tour may be able to be rescheduled
depending on the circumstances, availability and at the discretion of Darwin Wildlife Tours.

  • In the rare event that a tour is cancelled by Darwin Wildlife Tours for any unforeseeable circumstances not listed above a full refund will be given.
  • There are no refunds once travel has commenced or for any unused services.
  • Failure to board constitutes No Refund.

TOUR VARIATIONS

  • Darwin Wildlife Tours reserves the right to alter the itinerary or route or arrange alternative carriers of any of its tours if unforeseen circumstances beyond our control, e.g. road or weather conditions, make it necessary.
  • In the case of breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the operation of a tour.

TRAVEL INSURANCE
Darwin Wildlife Tours recommend all passengers to purchase comprehensive travel insurance to cover items including but not limited to cancellation, medical expenses, personal accident, personal baggage, money and public liability.

PARTICIPATION IN PROMOTIONAL MATERIAL AND PHOTOGRAPHS

  • Darwin Wildlife Tours reserve the right to take photographs or videos of passengers during the operation of any tour or part thereof, and to use the resulting images for promotional purposes.
  • Passengers who prefer that their image not be used must identify themselves to their Guide at the commencement of the tour.

LIABILITY, PHYSICAL ACTIVIY and SAFETY ADVICE

  • Darwin Wildlife Tours advise that all tour activities involve inherent risk of injury or death, and that by participation in the activity provided by Darwin Wildlife Tours and third parties the passenger expressly assumes those risks personally and are releasing Darwin Wildlife Tours and its contractors from any liability for claims, losses, damages or expenses caused by anything including but not limited to personal injury, death, accident, emotional or nervous disorder, delay, property loss or damage which occurs during any such activity.
  • By participating on our tour you confirm that you are physically and mentally fit and suffer no medical condition which may be aggravated by any activity, e.g. bush walking, etc. on our tour.
  • By participating in this tour the passenger gives consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify Darwin Wildlife Tours in respect of this treatment.
  • By making a booking on a tour, passengers agree that they have read these terms and conditions and agree to be bound by them and to all other terms and conditions notified to them from time to time.

Seat belts/ General behaviour

  • All our cars are fully equipped with seat belts.
  • As per Australian Road Rules, seat belts must be worn at all times.
  • All passengers must be seated and wearing seatbelts when the vehicle is moving. This is for your safety in the event of an accident.
  • Passengers are not permitted to place any part of their body outside the vehicle, whilst the vehicle is moving.

FOOD & DIETARY REQUIREMENTS
Dietary requirements/restrictions must be made known to us in writing at least 3 days prior to your tour.

LAWS, RULES, CUSTOMS, ETIQUETTE and REMOVAL FROM TOUR

  • Passengers agree to comply with any requests their guide may make in regard to compliance of relevant Federal, Territory, local and common laws, local rules, restrictions, customs, etiquette and moral standards whilst on tour.
  • Darwin Wildlife Tours reserves the right to accept or decline a reservation or to remove any passenger from tour. For convenience of other passengers and respect for the environment, Darwin Wildlife Tours are non-smoking.

Befouling / Cleaning / Damages
A befouling fee will apply to passengers who cannot control bodily functions.

Passengers are requested to remove any rubbish from the car or place in bin supplied at the door.
A cleaning fee will apply if passengers spill anything or leave rubbish behind for the driver to clean up. Please respect the condition of the car for the next passengers.

Passengers are reminded that any unacceptable behaviour, i.e. oral abuse or bodily harm, will be treated strictly in accordance of the law; damage fees will apply.

The driver reserves the right to terminate a charter, if any actions are deemed threatening or dangerous to the driver or other passengers. The driver is authorised to have an unruly passenger who is threatening or placing the driver or passengers in a dangerous situation removed. The matter may be reported to the Police or relevant authority if deemed necessary by the driver or management.

The befouling fee is generally $100, but may increase if the vehicle is likely to be out of commission for a considerable time. Similarly Darwin Wildlife Tours may contact you to recover any cost for commercial cleaning or repairs where damage to a vehicle is caused by a passenger.
Darwin Wildlife Tours reserves the right to charge the credit card used for your booking with the appropriate amount required for cleaning without re-confirming with the client beforehand.